KBSA - Kitchen Bathroom Bedroom Specialists Association

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KBSA Consumer Guide

KBSA Consumer guideOur FREE guide contains practical advice for consumers who are considering buying a new kitchen, bedroom, bathroom or home office.

Request or download it here

Why buy from a KBSA member?

Top ten benefits of buying kitchens, bedrooms, bathrooms or home office from a registered KBSA Member.

Financial Protection Scheme
  • If you buy from a KBSA retail member you can benefit from either one of the two Consumer Protection Schemes, ConsumerCare Deposit protection or the more comprehensive ConsumerCare Plus Scheme provided by the retail member. You must have proof of cover, by way of your insurance certificate, which will be sent out to you within approx ten days of the retail member registering your contract. You can also telephone the insurance helpline at QANW who administer the scheme – on 01292 268020, to confirm that your contract has been registered onto the scheme and you have cover. If you do not have this proof you may not be covered.
  • KBSA retail members will usually only ask for a 25% deposit once a kitchen, bathroom or bedroom plan has been agreed. Be wary of companies who ask for full payment up front!
Design and installation expertise
  • All KBSA retail members offer a design and installation service, and will take full legal responsibility for all the work involved in the contract, including the fitting of units, plumbing (gas and water) and electrics.
Reliable, consistant service and installation
  • Where you see the KBSA logo you can be reassured that you are dealing with a reputable and reliable company.
  • All KBSA retail members are required to have been trading solvently for over two years. You can rest assured that none of them are ‘fly by night’ companies.
  • KBSA retail members are continuously vetted by our officers to ensure they continue to uphold the high standards of the Association.
  • All KBSA retail members have their own showrooms with permanently fitted displays, so that you can personally check and see the quality of the kitchen, bedroom or bathroom you are buying.
  • KBSA retail members will be able to supply all the products that they have on display.
Backed by the KBSA
  • The KBSA operates a comprehensive complaints procedure and all complaints are investigated.
  • Using a KBSA retail member offers you peace of mind!

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