In this section
- Buying advice
- Top ten benefits
- ConsumerCare
- ConsumerCare Plus
- KBSA approved specialists
- KBSA registered product and service providers
- KBSA FAQs
- Resolving complaints
KBSA Consumer Guide
Our FREE guide contains practical advice for consumers who are considering buying a new kitchen, bedroom, bathroom or home office.
ConsumerCare Plus Insurance
Some KBSA Members freely provide additional protection for their customers, in the form of the KBSA ConsumerCare Plus scheme. Your retailer registers your contract, after which you will receive your certificate of insurance directly from our insurer. Remember, no certificate no cover!
The KBSA ConsumerCare Plus Deposit Protection and Work in Progress Cover provides protection in respect of the loss of Deposit Payments for a period of up to 162 days prior to the practical completion of a contract, in the event that the KBSA Contractor has Ceased to trade for specifically defined reasons and is therefore is unable to commence or complete the installation.
The KBSA ConsumerCare Plus Workmanship Warranty provides protection for the Policy Holder in respect of the cost of rectifying workmanship defects, and this policy is split into two sections of cover.
The Warranty section of cover runs for a period of 2 years from the completion of the kitchen, bathroom, bedroom or home office installation and provides protection for the Policy Holder in the event that the original Contractor has Ceased to Trade and is therefore unable to honour their obligations in terms of the cost of rectification works that is required to rectify faulty workmanship, originally carried out by or the responsibility of the Contractor.
The Major Defects section of cover commences on the expiry of the Warranty period and runs for a further period of 4 years. This provides protection for the Policy Holder in the event that a Major Defect has occurred. A Major Defect is considered to be an acknowledged defect which is caused by defective workmanship carried out by or which is the responsibility of the Contractor which results in rectification work to over 40% of the Insured Works.
The ConsumerCare Plus Insurance Scheme is administered by QANW, and should you have any queries about the scheme, it’s workings or would like to seek confirmation of cover, you must direct these enquires to QANW (Tel: 01292 268020).
The insurance protection is co-insured by Guarantee Protection Insurance Ltd (GPI) and Red Sands Insurance Company (Europe) Limited (RSL).
Click on the ConsumerCare Plus Consumer Handout for further information
Please Note:
This summary is for information purposes only, does not contain the full terms and conditions of the KBSA ConsumerCare Plus Insurance Scheme and does not form part of a contract of insurance. No cover is in place until the customer is in receipt of a Policy of Insurance in their favour, which was provided to them by QANW. Please see the KBSA liability statement
