KBSA Frequently Asked Questions

Our FREE guide contains practical advice for consumers who are considering buying a new kitchen, bedroom, bathroom or home office.

Frequently asked questions about the KBSA

Where do I find my nearest KBSA retail member?
You can find your nearest KBSA retail member either by calling 01623 818808 or on the website by clicking on the ‘Find a specialist’ link and inputting your postcode.
How do I know that the retailer’s membership is up to date?
Look for an up-to-date certificate, which should be on display in the showroom. You can also check whether a retailer’s membership is up-to-date by calling the KBSA on 01623 818808.
Why should I use a KBSA retail member?
KBSA retailers offer the consumer peace of mind, as all members are carefully vetted prior to admission and they must have been trading for at least two years in order to be considered for membership.

The high standards and strict monitoring applied by the KBSA to its members means that they are able to offer exceptionally comprehensive protection, free of charge, for consumers, in case of the member retailer ceasing to trade.

All members offer either a ConsumerCare Deposit Protection Scheme or a more comprehensive ConsumerCare Plus Scheme which cover the deposit, advanced payments, work-in-progress and a 6-year warranty.
Where can I find information on ConsumerCare Deposit Protection and ConsumerCare Plus?
You can find more information from either the website or from the free KBSA consumer guide, which you can download from the website or order by calling 01623 818808

KBSA - Kitchen Bathroom Bedroom Specialists Association