KBSA - Kitchen Bathroom Bedroom Specialists Association

Finding a reputable retailer - Guidelines from the KBSA

20 April 2011
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Finding a reputable retailer is the secret of success when planning a major home improvement. Follow the KBSA guidelines to ensure your chosen retailer provides the very best customer service and quality of installation.

Almost 300 independent retailers nationwide are KBSA members dedicated to upholding the association's high standards of design, supply and installation throughout the interiors industry. The strict monitoring applied by the KBSA to its members means that they are able to offer exceptionally comprehensive protection, free of charge, for consumers, in case of the member retailer ceasing to trade.

All members offer full deposit protection, work in progress cover and a 6-year workmanship warranty.

BUYING A KITCHEN – SOME GUIDELINES FROM THE KBSA

  • Visit a company that has a showroom so you can inspect the quality of the product and the standard of installation.
  • Choose a retailer with a track record of good installations and ask to speak to some past customers and even visit them in their homes if possible.
  • Be careful about paying in full in advance. You should not pay a deposit of more than 25% and it is likely that you will be required to make an interim payment, ask for a written payment schedule which includes the timings of any interim payment and final retention.
  • Make sure you have a written quotation that covers every aspect of the job, including fitting, flooring and any structural alterations you may have discussed.
  • Don't sign anything unless you are prepared to honour your side of the contract. Some terms and conditions have expensive cancellation clauses. If in doubt contact the KBSA.

To order a copy of The KBSA consumer guide to buying a kitchen bathroom, bedroom or home office call 01623 818808 or order on line.

Enquiries: Downing Dunmore PR
Telephone: 01384 878777 Fax: 01384 872104 Email: info@ddpr.biz