The Kbsa has responded to recent survey results which found that kitchen fitters are ranked as the most unprofessional tradespeople, with figures that show Kbsa retailers are ranked highly for their overall level of service.
The Kbsa results are gathered from customers of retail members, when they are asked to rank their satisfaction with the overall service received. Results for the 12 months 2018 to 2019 showed that 81% of respondents, gave their Kbsa retailer a score of more than 4.5 out of 5, with 57% giving their Kbsa retailer a perfect score of 5 out of 5.
“These results are in stark contrast to those from online retailer Showerstoyou.co.uk,” says Kbsa chair Richard Hibbert. “According to their results, 73% of respondents said that kitchen fitters were the most unprofessional, this is clearly not the case when kitchens are fitted by Kbsa retailers.
“Independent Kbsa members use trained and experienced fitters either employed directly by them or under their direct control. This enables them to maintain the high standards of design, supply, installation and customer service that all members strive to uphold.”