The Kbsa has issued an urgent notice to members alerting them to the new regulations regarding debit/credit card surcharging which come into play this week, 13 January 2018.
The new mandatory requirement relates to charging customers an extra charge for paying with a credit card and the need for them to be removed.
The Kbsa has advised that any business that continues to apply a surcharge on consumer retail cards, will be noncompliant with regulators and could face sanctions or penalties.
“We have reminded our members about this significant change and advised them that the new Terms and Conditions (T&C), put together for the benefit of members, do reflect this new regulation,” says Kbsa national chair Richard Hibbert.
The Kbsa has updated its T&C to take into account today's consumer protection laws and other modern legislation.
Richard says, “We have worked closely with our legal adviser, Fraser Brown, to develop the new document which is tailored for the design and installation of kitchens. They reflect the customer's journey incorporating detailed provisions concerning the order process, quotation, delivery and installation as well as payment.
“We believe that these new T&C will provide robust protection for our retailers, particularly for liability for customer error or omission or other circumstances outside of retail member control.”
A template of the new T&C is provided as part of the business services to members and will automatically be updated on an annual basis or earlier if so required. Should the templates provided to an individual business require more substantial and specific changes, members will be able to work directly with the Kbsa legal adviser at a preferential Kbsa rate.
Details of local workshops/seminars to present the new T&C will be announced soon.