At Regal Kitchens, we specialise in the design, supply and installation of kitchens to domestic clients. We are an independent, family run business and we pride ourselves in delivering excellence in all aspects of our work, meeting the high standards that our clients expect and delivering on our promises. We cater for all needs and our work covers all budgets from a simple make-over to the top end of the marketplace.
‘Client is King’ is the ethos of the company and is the basis on which the company was founded. The whole team within Regal Kitchens adopts this approach and we recruit team members on their ability to deliver a first class customer service experience. This ethos applies from the moment a prospective customer first contacts us through to the post-installation customer survey and beyond.
Our whole approach to customer service is encapsulated within our Customer Charter, which is given to prospective customers at the outset of our relationship and includes our 10-point promise and our guarantee of their satisfaction with our services.
In addition, we have developed a ‘Step-by-Step Guide to Creating Your Perfect Kitchen’ to help inform and educate our clients on all their options and everything that’s involved before they commit to buying a new kitchen. This is aimed at putting our customers in the driving seat, whilst providing them with all the information, guidance and advice they may need to make fully informed decisions.
Both of these documents have been developed to provide our customers with re-assurance and peace of mind during what can be a complex decision making process.
Also, we have literally hundreds of happy customers who have left us reviews using links below.
Evidence of our higher fitting standard below
https://www.fira.co.uk/commercial-services/awards-and-certification/fira-gold/fira-gold-installation-certification/installation/regal-kitchens
www.regalkitchens.co.uk
We also offer
Kitchen specialist
Bedroom specialist
Home office specialist
Testimonials
I looked at many other retailers and kept coming back to Regal because I wanted a one stop shop and a company that would take responsibility for managing the project. Their customer reviews were excellent, they were an independent company and had a very wide range of products which convinced me that I could get what I wanted from them. I have not been disappointed. Regal have been so professional, caring and committed throughout the whole process. I have been treated like a valued customer throughout. I couldn't have asked for a better experience.
Top quality units and expert installers, willing to go the extra mile to satisfy customer needs.
The staff at Regal Kitchens were keen to engage and had prepared some initial layout ideas for discussion at our first meeting which helped make the whole design process easier. The showroom was comprehensive and we were able to make decisions on styles, finishes etc because we could actually see the options available to us. As the kitchen was part of an extension we were impressed by the flexibility provided in terms of the install and the level of communication was excellent. The installation presented a few challenges (not related to the kitchen units) but the installation team took these in their stride and we are very pleased with the finished result, which has fully met our design intent! Thanks to Regal Kitchens for a great experience.
From our first visit to the showroom to the end of the installation we were impressed by Regal’s desire to ensure that we ended up with a kitchen that fulfilled all our requirements and wishes. I have every confidence that should we require any after sales service it would be delivered with the helpfulness, efficiency and friendliness that has been the hallmark of our contact with Regal staff up to now.
We wanted to use a local company rather than a nationwide company because we felt that we would get a more personal service. John and his team were knowledgeable and listened to what we wanted from day one. The service we received before the installation was excellent and the fitter, carried out the work as if he was fitting his own kitchen. Any problems which were caused by Brexit and Covid were dealt with promptly and efficiently to our full satisfaction by the full team and we were kept up to date at all times.
We were looking for a kitchen that would transform the most used family space.
John and the team were amazing. From the design of the kitchen through to completion. We have recently renovated our home and following significant build delays and the stress that comes with that, the team at Regal kitchens worked with us to minimise any stress in relation to our kitchen installation. Our space wasn't ready for the scheduled installation date, the team arranged for the kitchen to be stored safely, and worked with me in rescheduling (3 further times - due to even more build delays) to a date that suited our needs.
The installation team were great, they came over to check our build progress, the installation was a swift stress free process and the finished look is stunning.
I cannot recommend this company highly enough, from Janice in the office who tweaked my order (on a regular basis) to Emma and her cooking demo in our home, to show us all the 'fancy bits' of the hob and oven we'd purchased. If you are looking for a quality product, designed to suit your needs from a company that are truly customer focused, then look no further.
A quality kitchen professionally fitted
John, Emma and Janice were so helpful in all aspects with helping me choose the kitchen and equipment that was most suitable for my needs. Throughout the installation period I rang them numerous times and was always helped. I have to give a special mention to Ian the kitchen installer. I have never had a workman who gave such attention to detail and left in the evening leaving everything so clean and tidy. Well done all of you. I have no hesitation in recommending you to my friends and family. Finally, no snagging issues which was an added bonus
We are pleased with the end result; the units have been fitted beautifully, however the process of fitting the kitchen took much longer than anticipated.
We are very happy with our new kitchen nothings was too much trouble for them. From the start with the building work and then fitting the kitchen and appliances the room was always kept clean and tidy. Regal kitchens are very professional and they gave us a first class service.
Why this retailer?
Excellent customer reviews, independent retailer, good quality products
Recommended by Which magazine
Regal Kitchens were recommended to us and from the outset were very responsive, keen to meet our requirements and extremely professional in handling our enquiry.
Throughout the planning stages we were impressed by Regal staffs knowledge, efficiency, friendliness, and a genuine desire to make sure we would end up with a kitchen that fulfilled our requirements and wishes. Information was forthcoming, plans were produced quickly, estimates included everything that would need to be done, and we felt confident that they would complete the project in very detail.
We immediately felt comfortable with John and the team at Regal. We visited three other companies and they did not give us the confidence that John gave us that they understood our requirements.
I saw their advert in a magazine and felt they were the company that could offer what we needed. After arranging a consultation, kitchen design and visiting the show room I was certain that John and the team understood what I wanted to achieve.
Was impressed with their professionalism and the product
From the first enquiry I made I was impressed with their customer service in answering the many questions I had
We wanted to use a small company rather than one of the main 'high street' retailers.
They were very professional and we liked the fact that they did the job themselves from start to finish as we had to have a loadbearing wall knocked down
