At Regal Kitchens, we specialise in the design, supply and installation of kitchens to domestic clients. We are an independent, family run business and we pride ourselves in delivering excellence in all aspects of our work, meeting the high standards that our clients expect and delivering on our promises. We cater for all needs and our work covers all budgets from a simple make-over to the top end of the marketplace.
‘Client is King’ is the ethos of the company and is the basis on which the company was founded. The whole team within Regal Kitchens adopts this approach and we recruit team members on their ability to deliver a first class customer service experience. This ethos applies from the moment a prospective customer first contacts us through to the post-installation customer survey and beyond.
Our whole approach to customer service is encapsulated within our Customer Charter, which is given to prospective customers at the outset of our relationship and includes our 10-point promise and our guarantee of their satisfaction with our services.
In addition, we have developed a ‘Step-by-Step Guide to Creating Your Perfect Kitchen’ to help inform and educate our clients on all their options and everything that’s involved before they commit to buying a new kitchen. This is aimed at putting our customers in the driving seat, whilst providing them with all the information, guidance and advice they may need to make fully informed decisions.
Both of these documents have been developed to provide our customers with re-assurance and peace of mind during what can be a complex decision making process.
Also, we have literally hundreds of happy customers who have left us reviews using links below.
Evidence of our higher fitting standard below
https://www.fira.co.uk/commercial-services/awards-and-certification/fira-gold/fira-gold-installation-certification/installation/regal-kitchens
www.regalkitchens.co.uk
We also offer
Kitchen specialist
Bedroom specialist
Home office specialist
Testimonials
we are so pleased with the new kitchen
from start to finish we were always kept in the loop of what was happening, the design was perfect for us .
I chose to use Regal as my friends had a kitchen installed and we both thought “ Wow “ just everything about them was Excellent
Lovely showroom, friendly & helpful sales staff that really know their stuff. John listened & adapted the design during the planning process even though a couple of things were requested late.
Ian was a great installer, excellent attention to detail, worked hard and cleaned up every day.
Super nice touch with Emma coming round with a bag of food to cook - showing me how to use the new ovens & dishwasher to make the most of the new feature rich appliances.
All in all, really happy with Regal Kitchens.
We chose Regal because it's a friendly approachable and personal company. We were highly impressed with every step of the journey, from the design by John and the recommendations he made while listening to our requirements, through to the fitting by Roger who made sure we were happy with all aspects of the fitting.
Our project was reasonably large as we had ceilings and a wall taken out. We were always left in a tidy and where possible a usable state.
On completion Phil did his inspection to sign off all was good and Emma even provided a cooking demonstration on how to use our new appliances.
We are extremely happy with our new kitchen and wouldn't hesitate to recommend Regal to others.
I found Regal kitchen’s very through and a great support in my decision making
Communication was excellent and the fitters very friendly and efficient.
John provided a one to one service from design through to installation inspection, the fitters were so friendly and helpful and the work was performed to a high standard.
I looked at many other retailers and kept coming back to Regal because I wanted a one stop shop and a company that would take responsibility for managing the project. Their customer reviews were excellent, they were an independent company and had a very wide range of products which convinced me that I could get what I wanted from them. I have not been disappointed. Regal have been so professional, caring and committed throughout the whole process. I have been treated like a valued customer throughout. I couldn't have asked for a better experience.
Top quality units and expert installers, willing to go the extra mile to satisfy customer needs.
The staff at Regal Kitchens were keen to engage and had prepared some initial layout ideas for discussion at our first meeting which helped make the whole design process easier. The showroom was comprehensive and we were able to make decisions on styles, finishes etc because we could actually see the options available to us. As the kitchen was part of an extension we were impressed by the flexibility provided in terms of the install and the level of communication was excellent. The installation presented a few challenges (not related to the kitchen units) but the installation team took these in their stride and we are very pleased with the finished result, which has fully met our design intent! Thanks to Regal Kitchens for a great experience.
From our first visit to the showroom to the end of the installation we were impressed by Regal’s desire to ensure that we ended up with a kitchen that fulfilled all our requirements and wishes. I have every confidence that should we require any after sales service it would be delivered with the helpfulness, efficiency and friendliness that has been the hallmark of our contact with Regal staff up to now.
Why this retailer?
a great team of people , great communication and knowledge
Everything about Regal Kitchens was very professional, Quality of the units are beautiful, staff excellent, fitter was very experienced, cleaned up as he went along ( Roger) Regal phoned us twice to make sure we were happy , we are thrilled with the result of our kitchen , thank you all
Good range of kitchens & products in showroom & good local reputation
We were impressed by the personal attention of a family firm. We wanted a local company rather than a national faceless organisation. The showroom is impressive with good layout and all of our questions and concerns were answered.
Professional and approachable and patient with my individual needs
We had a major issue with a nationwide kitchen provider and had been without a kitchen for six weeks, we got a refund and contacted Regal and spoke to John and the team, they were great, they designed, supplied and installed a kitchen within four weeks, we are so grateful. The kitchen compliments our new open plan and extension areas.
Excellent customer reviews, independent retailer, good quality products
Recommended by Which magazine
Regal Kitchens were recommended to us and from the outset were very responsive, keen to meet our requirements and extremely professional in handling our enquiry.
Throughout the planning stages we were impressed by Regal staffs knowledge, efficiency, friendliness, and a genuine desire to make sure we would end up with a kitchen that fulfilled our requirements and wishes. Information was forthcoming, plans were produced quickly, estimates included everything that would need to be done, and we felt confident that they would complete the project in very detail.
