At Regal Kitchens, we specialise in the design, supply and installation of kitchens to domestic clients. We are an independent, family run business and we pride ourselves in delivering excellence in all aspects of our work, meeting the high standards that our clients expect and delivering on our promises. We cater for all needs and our work covers all budgets from a simple make-over to the top end of the marketplace.
‘Client is King’ is the ethos of the company and is the basis on which the company was founded. The whole team within Regal Kitchens adopts this approach and we recruit team members on their ability to deliver a first class customer service experience. This ethos applies from the moment a prospective customer first contacts us through to the post-installation customer survey and beyond.
Our whole approach to customer service is encapsulated within our Customer Charter, which is given to prospective customers at the outset of our relationship and includes our 10-point promise and our guarantee of their satisfaction with our services.
In addition, we have developed a ‘Step-by-Step Guide to Creating Your Perfect Kitchen’ to help inform and educate our clients on all their options and everything that’s involved before they commit to buying a new kitchen. This is aimed at putting our customers in the driving seat, whilst providing them with all the information, guidance and advice they may need to make fully informed decisions.
Both of these documents have been developed to provide our customers with re-assurance and peace of mind during what can be a complex decision making process.
Also, we have literally hundreds of happy customers who have left us reviews using links below.
Evidence of our higher fitting standard below
https://www.fira.co.uk/commercial-services/awards-and-certification/fira-gold/fira-gold-installation-certification/installation/regal-kitchens
www.regalkitchens.co.uk
We also offer
Kitchen specialist
Bedroom specialist
Home office specialist
Testimonials
We chose to use Regal as they seem to know their product range and did not try to sell us something we did not need. When we rang to ask for advice etc always knew who we were.
We were initially drawn to Regal Kitchens by friends recommendation and after our meeting with John who came to see our old kitchen we went to the showroom to see what was on offer and decide if we were interested. We were impressed by the friendly approach and the professional attitude. All our questions were answered showing experience and knowledge of the materials, colour schemes etc. A date for installation to begin was set and from then on the teams worked brilliantly. The men were punctual, efficient and hardworking and nothing was too much trouble. All their work was checked. We are very pleased with our kitchen and congratulate on Regal Kitchens for their excellent organisation and customer care. We were given instruction on using our new Neff ovens by Emma who even managed to cook a three-course meal while she explained the different features. All the staff were efficient and importantly always cheerful. We have no hesitation in recommending Regal Kitchens to anyone who wants to refurbish their kitchen. Well done!
We visited Regal in September 2021 and found Emma very helpful in advising what Regal could do for us. This was followed by a home visit by John who designed the layout and provided more helpful comments. The design and spec were drawn up and costed and a few minor adjustments were made before giving the go-ahead. Phil carried out a structural survey and the work was scheduled at our request to start in January 2022. Dan was our fitter and he worked well with sub-contractors and our own plumber who was installing a new boiler. There were "no problems - only solutions" and the work progressed with a small interruption with Dan getting Covid. It was completed in February and post-installation visits made by Phil and John - followed by small snagging tasks - and then signing off at the end of March.
All in all a very impressive company with super-helpful showroom staff, a very skilled friendly fitter and professional management.
From meeting the kitchen designer to the installation / craftmanship was excellent. Quality of customer service during installation was excellent. Any issues we had during the installation and changes were met professionally and with understanding. We definitely felt, as customers, that our needs were important and met as best as possible. The kitchen installer was excellent. Andy was very respectful, professional and polite. He was punctual and his craftmanship skills is excellent. He wanted to make the installation as perfect as possible for us. Much respect to everyone at Chelmsford Regal Kitchens.
I chose Regal Kitchens as they ticked all of a very large list of boxes for what I wanted with my kitchen project. I believe that if you want to do something, you do something properly, and Regal was best suited to do just that. The whole experience with them was great. Can wholly recommend them to anyone.
From our first encounter with Regal Kitchens right through to the after care we have been thoroughly impressed with every aspect of their service. Their tagline is ‘Where the client is king’ and this certainly felt the case throughout. We are delighted with the quality of our kitchen, the efficiency of the fit where the company and fitters went above and beyond to fit in with our needs and timing, and the exemplary customer service - we truly felt that Regal Kitchens not only wanted us to feel 100% happy with our kitchen but also wanted us to have the best experience we could wish for from start to finish. From the moment we stepped into their showroom we were made to feel like we were part of the Regal family and that nothing was too much trouble. We particularly loved the unique touch of Emma coming to house to cook a 3 course meal with us so that she could make sure that we knew all we needed to know about our appliances. We cannot recommend Regal Kitchens highly enough.
We are very happy with our beautiful new kitchen by Regal Kitchens. Everyone at Regal was knowledgeable and helpful. They took the time to help us get the design just right and were always happy to answer all of our questions. We went with Regal based on the good reviews we had seen and the fact that they were able to complete all the work we required, including removing an internal wall. After the kitchen was completed they returned to do a post installation visit to check we were completely happy and we even had a visit from Emma to demonstrate how to get the best out of our new ovens. Excellent customer service!
We have used Regal Kitchens twice now . We decided to use them again as all aspects of the service from design, fitting and aftercare were carried out to a very high standard . Our fitter Ian was excellent , a first class fitter . Always arrived at the time said everyday . A really nice touch when our kitchen was finished was Emma coming to our house to demonstrate how all the new appliances worked at the same time as cooking a family meal. Really pleased with our new kitchen and would highly recommend to friends and family .
Regal understood the specific and unique needs of my design choices from the start.
The design showed clear consideration of the information I’d provided and wasn’t a generic solution.
All the team are extremely friendly and approachable, with a keenness to explain anything I was unsure about.
The installation team have done a great job and kept everything as neat and tidy as possible throughout.
I’m extremely happy with my new kitchen and would highly recommend Regal to friends and family who want a quality kitchen with solutions designed around their needs
From kitchen design to install it’s been a simple pleasurable process with Regal. Lovely people to deal with, no hidden extras on cost. Helpful and informative every step of the way. We had an extension built to accommodate our new Kitchen/Diner, once the building was complete it was over to Regal to install the new kitchen, things had over run with the Builders and Electricians so the kitchen install couldn’t start at the time planned but Regal were happy to reschedule and get started at a later date with no fuss. The quality and attention to detail was excellent leaving us with an outstanding kitchen, couldn’t be happier with the results.
Why this retailer?
Very hopeful from design through to installation and full support afterward. Always answered questions we had and nothing for too much.
We initially approached Regal Kitchens as we had heard very favourable reports about them and then after we had our first consultation with them to plan the kitchen we found them to be experienced and with good materials and appliances. They seemed professional and pleasant to talk to.
Came out top as Which Trusted Trader and was a local company
Very good/excellent reviews from Which.co.uk.
The kitchen designer at the Chelmsford showroom was excellent. John, the kitchen designer, was very polite, very attentive to our needs, very patient, professional and suggested ideas to our needs. From there we decided to have a contract with Regal Kitchens.
Multiple reasons - visit to show room, reviews, lengthy discussions and suitability to perform the work
We chose Regal Kitchens firstly due to the number of positive reviews that we read about them in different places. Secondly, from our first contact with them we found them to be very customer focused, they were really helpful without ever being pushy or pressurising.
They had good reviews and they were able to complete all the work we needed doing, including removing an internal wall.
We have used Regal Kitchens twice. Both times no hard sell from the company . Very informative and helpful re choosing the kitchen . Good quality products.
Immediately felt Regal understood my needs and could provide a good quality product and service at a competitive price.
The team are all very approachable and help guide you through the decision and installation phase
I'd heard about Regal Kitchens and upon researching them liked what I saw. Upon contacting them my wife and I felt a positive and at ease that they were the right Company to use.
