Got a question for us?
Browse the frequently asked questions below – if these don't cover your query please use our general enquiry form on the contact page to get in touch.
KBSA (Kitchen, Bedroom, Bathroom Specialists Association) are dedicated to ensuring that customers can feel confident choosing an independent retailer for their next home improvement project.
KBSA members must meet strict criteria, including financial checks, professional standards, and a commitment to customer service. Choosing a KBSA member gives you added confidence and peace of mind
All KBSA members are featured in our member directory. You can search by company name or by postcode to find a KBSA member near you.
We take complaints very seriously as part of our purpose to ensure that customers can feel safe choosing to buy with KBSA members. If you need to raise an issue about a member with our team, please see the complaints page.
TrustMark is the only government-endorsed quality mark. KBSA is a scheme provider for TrustMark, meaning our members can choose to go a step further and attain TrustMark accreditation in addition to KBSA accreditation. To see if a member is TrustMark registered, look for the TrustMark symbol on their member profile on the directory.