Ashford Kitchens offer an excellent service from start to finish. Project ran like clockwork with all work undertaken at the times promised. The team kept in contact all through the work. Designer Phil, fitter Tony and tiler Danny were thoroughly professional, completing all work to a high standard. Attention to detail second to none.
Ashford kitchens was fantastic from the original designs all the way to install and completion. No issue with any post install queries or snags.
Ashford Kitchens did a superb 5* job on our new kitchen, family room and utility room. From planning, design, innovative ideas, ordering and final installation. We were extremely delighted with all aspects of our project. Customer service was exceptional and wouldn't hesitate to recommend Ashford to anyone thinking about a new kitchen. Extremely professional company with very helpful team, a pleasure to deal with.
Regal Kitchens fitted a new kitchen for us quite a few years ago so when the original fitted gas oven failed we called to see if they would be able to replace it. Much to our delight they could! As we were changing from gas to electric a new upgraded circuit needed to be installed. Regal organised this for us and SB Electrics carried out the work. SB were also exemplary. Regal then came back and fitted the new oven and hob. The whole process could not have been easier for us. All work was carried out professionally and in good time. Regal also fitted a new kitchen cabinet to replace the one our old boiler had been. We were so pleased that Regal could carry out this work for us. They are a pleasure to deal with. Regal use the phrase 'Where customer is king' and I would 100% agree with that - thank you.
The quality of the materials used was excellent. The project was really well managed right from the beginning planning stage to end of installation inspection. The relevant trade experts were on time and worked hard to complete everything to a high standard. The communication throughout the project was excellent. Any problems or issues were resolved quickly. Everybody cleaned up after themselves daily. A brilliant kitchen and installation!
In the era of the chatbot, it was a pleasure to deal with a company that believes in old fashioned customer service. Each step in the commissioning and installation process for our new kitchen was clearly explained and deadlines met where at all possible. We are delighted with our new Regal kitchen and can't fault the support we had in choosing the right design and appliances. The installation was carried out efficiently and professionally. We felt that the Regal team really cared about delivering a finished kitchen that they and we could be proud of.
On initial engagement I found Stacy and the team to be extremely professional. They took my initial crude looking plans and worked it in a comprehensive design that included all my requirements and suggested other items I have overlooked, my plan also included the removal of a non-structural wall. The whole process was explained to me from initial design, survey, installation and aftercare. They highlighted areas that were "unknown" at the time, informing me that additional works may be required after the wall was removed, but all items would be discussed and agreed by me prior to any additional works. As the project progressed items were identified and proposals were made, agreed and implemented with minimal impact of timescales. The aftercare was excellent, minimal and minor snags were noted, and Stacey attended the installation and a plan was agreed to rectify these. Everything was undertaken in a highly professional manner and I am very pleased with my new Kitchen
"At our first meeting with Stacey Docherty of Regal Kitchens we found her to be very pleasant and friendly but also professional in the way she dealt with us and with the few matters which cropped up where it was necessary for us to seek her assistance. She listened and took on board our requirements and,after the first site visit,explained why some of those could not be fulfilled mainly due to the limits on the space which was available.She made a number of suggestions and prepared a layout which maximised the available space and with which we were happy to agree and to proceed with the installation. While the work was in progress she checked with us to ensure that everything was being carried out to our satisfaction and impressed upon us that if we had any questions at any time she would be available to provide the necessary assistance. We found the whole process took in to account the fact that we were resident in the property but at no time were we left feeling unable to cope with the obvious disruption the installation brought about. All in all, although it was entered into with no little trepidation, with Stacey's help, the whole process proved to be less traumatic than had been anticipated.
Lee and ollie very professional. Always on time. Liased with electrician, plasterer, worktop people well.always new what was happening and when. Ashford kitchens also v good with communication.
Ashford Kitchens & Interiors have undertaken both kitchen fitting and fitted wardrobe fitting for us. We are exceptionally pleased with both projects. Their work is of the highest standard. Communication (especially with regards to kitchen) was excellent at all times. Any issues were quickly resolved. Paul, the fitter, was amazing, and all the staff delivered exceptional customer service. We would have no hesitation in using Ashford Kitchens & Interiors again, and indeed recommending them.
The level of personal service we received through-out the whole experience was top notch. The staff were friendly, helpful and very knowledgeable. Nothing was too much trouble and we spent plenty of time and visits making decisions about what we wanted. Installation by the fitter, Ian, was outstanding and his attention to detail was first class . Whenever our house presented him a challenge he talked us through the options, keeping us informed as he went along. As well as installing the kitchen he project managed all the other required trades people who we also couldn't fault. Regal kept a close eye on the instalation and came round once completed to check the work was in order and that we were happy with everything. We would have no hesitation in recommending Regal to anybody else who wanted a new kitchen
Initial consultations on design ideas were helpful with multiple options presented with computer aided designs helping bring everything to life. Showroom visits helped secure fixtures, fittings, appliances etc and scheduling of work supported all calendars. Fitters were excellent, offering guidance and advice as the project developed. Work was completed to a high standard, the work ethic of the fitters was great. Such large projects will always have some challenges and everyone was on call 24/7 and when we did experience small issues the relevant trades person would attend morning, afternoon, evening and weekends to solve. Installations were complete ahead of schedule. Aftercare was great. Sales and design team attended site regularly to check we were happy with progress. Communication throughout was very good whether with us and/or between all the trades people and on one occasion with a vendor of one of the appliances to support resolution of a minor challenge.